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  1. Home
  2. Cisco Certification
  3. 500-443 Exam
  4. Cisco.500-443.v2024-09-30.q58 Dumps
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Question 21

ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?

Correct Answer: B
B The required number of conference bridge resources for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs is 18. This can be calculated by dividing the average greeting time by the call rate and multiplying by two (for duplexed PGs). For example: (10 / 8) x 2 = 2.5 x 2 = 5 conference bridge resources per PG pair. Since there are four PG pairs in a PCCE deployment, the total number of conference bridge resources is 5 x 4 = 20. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 97
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Question 22

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

Correct Answer: A,B
A One of the roles that CUIC plays in UCCE/PCCE is a web-based reporting platform, as it provides a browser-based interface for creating, viewing, and managing reports and dashboards. B Another role that CUIC plays in UCCE/PCCE is real-time data reporting, as it provides live data streaming from various data sources for monitoring and analysis. References = [Cisco Unified Intelligence Center User Guide Release
12.5(1)], page 8
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Question 23

Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?

Correct Answer: D
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Question 24

On which server is the Bulk Import Tool run?

Correct Answer: A
A The server on which the Bulk Import Tool is run is Primary Administration, as it hosts the web service that provides access to the tool. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
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Question 25

A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

Correct Answer: C
C The report can appear missing because it is missing Read permission for other co-supervisors. This means that only the supervisor who created the report can access it, unless he or she grants Read permission to other users or user groups. References = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 14
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