ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

• A.Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
• B.Check if the caller DN settings on SPOG has PCS enabled.
• C.Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
• D.Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

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Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?

• A.Diagnostic Framework Portico
• B.Script Editor
• C.Router Log Viewer
• D.RTTest

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What is the purpose of APIs and web services in integrating UCCE with other business applications?

• A.To enable UCCE to exchange data with other business applications
• B.To monitor agent performance and generate reports on call center metrics
• C.To provide a web-based agent desktop for managing customer interactions
• D.To automate the handling of customer interactions without human involvement

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What is the purpose of Mobile Agents in UCCE?

• A.To allow agents to work remotely from a mobile device
• B.To enable agents to handle calls from multiple sites
• C.To provide real-time reporting on agent performance
• D.To automate call routing based on caller location

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You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

• A.app=MyVXMLapp
• B.application=MyVXMLApp
• C.appname=MyVXMLApp
• D.vxmlapp=MyVXMLApp

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