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Cisco Certification
500-443 Exam
Cisco.500-443.v2024-09-30.q58 Dumps

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Question 56

Which of the following UCCE features allows agents to log in and receive interactions on their mobile devices?

A.Courtesy Callback
B.Mobile Agents
C.Precision Routing
D.Voice Portal Self-Service

Correct Answer: B

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Question 57

What is the purpose of Precision Routing in UCCE?

A.To ensure that calls are routed to the most appropriate agent based on customer needs and agent skills
B.To provide agents with a unified view of customer interactions across multiple channels
C.To monitor agent performance and generate reports on call center metrics
D.To automate the routing of calls to the next available agent

Correct Answer: A

Explanation: Precision Routing is an advanced UCCE feature that uses advanced algorithms to ensure that calls are routed to the most appropriate agent based on customer needs and agent skills, resulting in a better customer experience.

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Question 58

Which of the following tools is used to perform database queries in UCCE?

A.Cisco Unified Contact Center Enterprise Administration (CUCEA)
B.Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
C.Cisco Unified Intelligence Center (CUIC)
D.Cisco RTMT (Real-Time Monitoring Tool)

Correct Answer: C

Cisco Unified Intelligence Center (CUIC). Cisco Unified Intelligence Center (CUIC. provides tools for performing database queries in UCCE. It allows administrators and managers to analyze call center data and generate reports based on specific data queries.

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