Which of the following tools can be used to troubleshoot common UCCE issues related to media routing? (Select all that apply)

• A.Cisco Unified Intelligence Center (CUIC)
• B.Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
• C.RTMT (Real-Time Monitoring Tool)
• D.Cisco Unified Contact Center Enterprise Administration (CUCEA)

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Which of the following are benefits of using Cisco Unified Customer Voice Portal (CVP) in UCCE? (Select all that apply)

• A.Reduced call wait times
• B.Improved call routing accuracy
• C.Lower cost
• D.Enhanced self-service capabilities

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Which of the following reporting tools is used by UCCE administrators to configure and manage report settings?

• A.Cisco Unified Intelligence Center (CUIC)
• B.Cisco Finesse
• C.Cisco Unified Communications Manager (CUCM)
• D.Cisco Unified Contact Center Enterprise Administration (CUCEA)

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What are two core components of PCCE? (Choose two.)

• A.CVP Call/VXML Server
• B.Agent PG A and B side
• C.Cisco ECE Services Server
• D.CVP Reporting Server
• E.Cisco ECE Web server

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What is the role of the Automatic Call Distributor (ACD. in a contact center enterprise system?

• A.To route incoming calls to the appropriate agent
• B.To monitor agent performance
• C.To record customer interactions
• D.To generate reports on call center metrics

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