What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Unified CCE Call Server in UCCE?

• A.To handle incoming customer interactions
• B.To manage and control the UCCE system components
• C.To provide real-time statistics on call center performance
• D.To control call routing and provide CTI data to agents

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What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

• A.Install a compatible ODBC driver.
• B.Restart the Tomcat service on SQL Server.
• C.Clear the database for duplicates.
• D.On an SQL Server, create an SQL user for JNDI reference.
• E.Add the JNDI Context configuration.

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Which ICM component delivers Route request to ICM Central Controller?

• A.WB
• B.AW/HDS/DDS
• C.CU1C
• D.IVRA/RU PG

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In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

• A.Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
• B.Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
• C.For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
• D.Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
• E.Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

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Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)

• A.cluster settings for VOS replication
• B.connections to the CTI OS server and the Administration & Data server database
• C.call variable and ECC variable layout
• D.wrap-up reasons and phonebooks
• E.workflows and workflow actions
• F.ready and login reason codes
• G.desktop layout and conference resources
• H.upload third-party gadgets

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