In PCCE 12k, what are two options to manage payloads? (Choose two.)
Correct Answer: D,E
ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload is one of the options to manage payloads in PCCE 12k. E A default payload is created during the installation is another option to manage payloads in PCCE 12k. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 24
Question 27
What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)
Correct Answer: B,E
B Agent Supervisor is one of the default roles assigned to a supervisor imported from CCE DB, as it allows the supervisor to view and manage agents and teams in Finesse. E Dashboard Designer is another default role assigned to a supervisor imported from CCE DB, as it allows the supervisor to create and edit dashboards in CUIC. References = [Cisco Finesse Administration Guide Release 12.5(1)], page 13; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9 According to the Cisco Unified Intelligence Center User Guide, Release 12.6 (1), a supervisor imported from CCE DB is assigned two default roles: Agent Supervisor and Dashboard Designer1. The Agent Supervisor role allows the user to view reports related to agents, teams, and skill groups1. The Dashboard Designer role allows the user to create and edit dashboards that display reports in a graphical format1. The other options are not correct, because they are not default roles assigned to a supervisor imported from CCE DB. The Value List Collection Designer role allows the user to create and edit value list collections that define the values for report filters2. The Report Designer role allows the user to create and edit custom reports using the Report Definition Editor3. The Report Definition Designer role allows the user to create and edit report definitions that specify the data sources, fields, filters, and layouts for reports4. References: 1: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - User Roles 2: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Value List Collections 3: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Designer 4: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Definition Designer
Question 28
Which two files are used to deploy Finesse custom gadgets? (Choose two.)
Correct Answer: B,D
B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 9 According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12: XML to define metadata HTML for markup JavaScript for interactivity CSS for presentation and style Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.
Question 29
What are the functions of the Cisco Finesse desktop in UCCE? (Select all that apply)
Correct Answer: B,D
Question 30
What is the purpose of the Cisco Unified Contact Center Enterprise (UCCE. Agent Desktop in UCCE?
Correct Answer: D
To allow agents to handle customer interactions and access UCCE tools. The Cisco Unified Contact Center Enterprise (UCCE. Agent Desktop is a component of the UCCE system that allows agents to handle customer interactions and access UCCE tools, such as call scripting and customer information. It provides a unified interface for agents to manage customer interactions across multiple channels, including voice, email, and chat.
