In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

• A.install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
• B.configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
• C.install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
• D.configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway

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Which of the following is a reporting tool available in the Cisco Finesse Desktop?

• A.Cisco Unified Communications Manager (CUCM)
• B.Cisco Unified Contact Center Enterprise Administration (CUCEA)
• C.Cisco Unified Intelligence Center (CUIC)
• D.Cisco RTMT (Real-Time Monitoring Tool)

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What is referred to as a switch leg on CVP?

• A.Script request from CVP to UCCE/PCCE
• B.Ingress SIP call leg from Ingress gateway to CVP
• C.Ringtone call from CVP to WB
• D.Agent call initiated by CVP

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When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?

• A.signaling forward unconditional
• B.signaling forward conditional
• C.signaling forward unconditional sip info
• D.signaling sip forward unconditional
• E.signaling forward conditional sip info

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How can reports be configured and customized in UCCE reporting?

• A.By modifying system configuration settings.
• B.By creating custom reports using a scripting language.
• C.By using the reporting tools available in UCCE, such as Cisco Unified Intelligence Center (CUIC).
• D.By modifying the UCCE database schema.

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