What is the function of the Cisco Unified Contact Center Enterprise Serviceability (CUCEs) tool?

• A.To monitor real-time statistics for UCCE
• B.To troubleshoot and diagnose UCCE system issues
• C.To perform database queries for UCCE
• D.To customize and schedule reports in UCCE

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What is the purpose of the Cisco Unified Contact Center Enterprise Administration (CUCEA. tool?

• A.To configure and manage agents and skill groups in UCCE
• B.To configure media routing in UCCE
• C.To create and customize reports in UCCE
• D.To troubleshoot database connectivity issues in UCCE

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Which of the following are key components of the UCCE Media Routing Domain? (Select all that apply)

• A.Cisco Unified Customer Voice Portal (CVP)
• B.Cisco Unified Communications Manager (CUCM)
• C.Cisco Unified Contact Center Enterprise (UCCE)
• D.Cisco Unified Intelligence Center (CUIC)

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When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

• A.It delivers this String via SIP invite to the Virtual Voice Browser.
• B.It defers this string via HTTPS to the Virtual Voice Browser.
• C.It delivers this string via HTTP to the Virtual Voice Browser.
• D.It does not deliver this information to wb.

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When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

• A.Cisco Unified ICM call router and logger
• B.Cisco Unified ICM call router and administrative workstation
• C.Cisco Unified ICM call router and peripheral gateway
• D.administrative workstation and HDS-DDS

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