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  1. Home
  2. Genesys Certification
  3. GCP-GCX Exam
  4. Genesys.GCP-GCX.v2024-01-19.q71 Dumps
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Question 61

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

Correct Answer: D
insert code

Question 62

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

Correct Answer: B
Explanation
Performance > Overview (Evaluations) is where you can view agent evaluation scores, evaluation activity, and calibration activity in real-time in Genesys Cloud CX Quality Management. Evaluations are assessments of agent interactions based on predefined criteria and scoring methods. Evaluations can help contact center managers and supervisors measure and improve agent performance and quality of service. Performance > Overview (Evaluations) is a dashboard that shows various metrics and details related to evaluations, such as evaluation score distribution, evaluation completion rate, calibration score variance, etc. References:
https://help.mypurecloud.com/articles/about-evaluations/
https://help.mypurecloud.com/articles/evaluations-overview/
insert code

Question 63

Select all available options for adding widgets to a performance dashboard. (Choose four.)

Correct Answer: B,C,D,F
Explanation
Grid, Text, Metric, and Chart are four available options for adding widgets to a performance dashboard. A widget is a component that displays data in a specific format on a performance dashboard. You can add different types of widgets to customize your dashboard and show the data that you need. The other available options for adding widgets are Agent Status and Web Content. References:
https://help.mypurecloud.com/articles/add-widgets-to-a-performance-dashboard/
https://help.mypurecloud.com/articles/widget-types/
insert code

Question 64

Genesys Cloud CX tracks metric statistics in __________ minute intervals.

Correct Answer: C
insert code

Question 65

Which of the following statements about scripts is true?

Correct Answer: C
insert code
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