Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

• A.Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
• B.Users liked the modern look of the website
• C.When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
• D.All users were able to purchase return tickets from Oxford to London very quickly
• E.Users with limited vision spent a lot of time reading the tiny fonts used on the website
• F.Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

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Which one of the following methods is NOT suitable for determining the context of use of a cash machine?

• A.Present the idea of the new cash machine to representative bank customers
• B.Observe users while they are using a current cash machine
• C.Conduct usability tests with cash machines from competitors
• D.Interview front-line bank clerks
• E.Conduct focus groups regarding user needs for future cash machines
• F.Interview users of a current cash machine

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Which two of the following are frequently used usability evaluation methods?

• A.Information architecture analysis through card sorting
• B.Heuristic evaluation
• C.Contextual interviews
• D.Creating a storyboard
• E.Remote usability testing
• F.Creating personas

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What are usability evaluation methods? Choose two.

• A.The purpose of a usability evaluation is to determine whether or not an interactive system, or a prototype of an interactive system, meets the user requirements and applicable dialogue principles, heuristics and user interface guidelines.
• B.Two or more rooms that are specially equipped for usability tests or focus groups.
• C.A checklist used by a moderator in a usability test to keep track of briefing and presession interview questions, usability test tasks, and post-session interview questions
• D.A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).

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Fill in the blank:
Context of use description is a description of the users, goals, tasks, resources, and environments derived from observations, contextual interviews and_______.

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