Which one of the following statements is INCORRECT?

• A.Usability evaluation is always required in human-centred design
• B.Usability evaluation is a key element in an iterative humancentred design process
• C.Usability evaluation is most important during the phase "Analysis: understand and specify the context of use" *
• D.Usability evaluations should be conducted as early as possible, because problems that are discovered early are cheaper to correct than problems that are detected late in the development
• E.Paper prototypes are suitable for usability evaluation
• F.Usability evaluation continues until the user requirements are met

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Fill in the blanks:
The main purpose of personas and___________is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

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Fill in the blank;
A task is a set of activities undertaken in order to achieve a specific_____________.

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Which two of the following affect the user experience of an airline's website, but not its usability?

• A.The graphics on the website are attractive
• B.Luggage costs are hidden until users have entered their names
• C.It is possible to cancel a ticket and get part of the fare refunded but all users struggled to find out how to get a refund
• D.Users consider the fares shown on the website to be quite high
• E.The airport search is not error tolerant. For example, a search for 'Strassbourg' does not suggest
  'Strasbourg'
• F.After the flight, users are annoyed by unsolicited marketing emails from the airline

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The options below include some of the activities in a human-centred design process. Which one of these options lists those activities in the correct order?

• A.Understand and specify the context of use > Evaluate the designs against user requirements > Release the draft prototype
• B.Plan the human-centred design process > Evaluate the designs against user requirements > Incorporate the organisational requirements
• C.Specify the user requirements > Understand and specify the context of use > Evaluate the designs against user requirements
• D.Specify the user requirements > Plan the human-centred design process > Evaluate the designs against user requirements
• E.Understand and specify the organisational requirements > Understand the user requirements > Produce design solutions to meet organisational requirements
• F.Understand and specify the context of use > Specify the user requirements > Produce design solutions to meet user requirements

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