8. Gerry works in a bank. One of his responsibilities is to check the amount of cash in the cash machine and reload it to the required level. He does this each morning and on Friday afternoons, in preparation for the weekend. Which one of the following best describes Gerry?
Correct Answer: A
Explanation Primary user A user who uses the interactive system for its intended purpose. Examples of primary users: 1. A bank customer who uses a cash dispenser to withdraw money is a primary user of the cash dispenser. 2. A call centre operative who uses a reservation system to reserve cars for customers is a primary user of the reservation system. Secondary user A user who carries out support tasks with the interactive system, for example to maintain it or to train primary users. Note: 1. Secondary users - in particular maintenance staff - typically interact with a different user interface than primary users. This user interface also requires context analysis and specification of user requirements to be usable. Examples of secondary users: 1. A user who prints a document on a printer is a primary user of the printer. When the same user a moment later changes the ink on the printer, he or she is a secondary user of the printer. 2. A bank employee who restocks a cash dispenser with cash is a secondary user of the cash dispenser. 3. A trainer who teaches a call centre operative how to use a car reservation system is a secondary user of the reservation system. Indirect user A user who uses the output of the interactive system, but who does not interact directly with the interactive system. Examples of indirect users: 1. A bank customer who receives a paper or electronic statement is an indirect user of the bank's computer system. 2. A customer who contacts the call centre to reserve a car is an indirect user of the computer system used by the call centre operative to make the reservation
Question 22
Usability is a part of the user experience as defined in CPUX-R What does usability here consists of?
Correct Answer: A,C,F
Explanation See page 12 in https://uxqb.org/wp-content/uploads/documents/CPUX-F_EN_Curriculum-and-Glossary.pdf User experience A user's perceptions and responses that result from the use and/or anticipated use of an interactive system. Notes: 1. Users' perceptions and responses include the users' emotions, beliefs, preferences, comfort, behaviours, and accomplishments that occur before, during and after use. 2. User experience is a consequence of brand image, presentation, functionality, system performance, interactive behaviour, and assistive capabilities of the interactive system. It also results from the user's internal and physical state resulting from prior experiences, attitudes, skills, abilities and personality; and from the context of use. 3. Usability criteria can be used to evaluate aspects of user experience. 4. Usability is mainly about the interaction with the interactive system. User experience also takes into account what happens before and after the interaction through to final use and recollections of use. See the examples below. 5. User experience is mainly about satisfaction and fulfilment of expectations. 6. User experience is often referred to as UX. 7. The following figure shows the relationship between user experience and usability. Usability is effectiveness, efficiency and satisfaction during actual use, while user experience is the satisfaction or dissatisfaction during anticipated use, actual use and after use.
Question 23
Which one best describes a "Pre-session interview?
Correct Answer: E
Question 24
A low-fidelity prototype is:
Correct Answer: B
Question 25
You have been asked to conduct a usability test of a car rental website. Which one of the following is NOT an appropriate task for the usability test?
