Which one of the following is a valid user requirement for Gamma Airlines website?

• A.Most users who frequently book flights on Gamma Airlines website must be satisfied with the website
• B.Gamma Airlines website must be effective, efficient and satisfactory to use
• C.Users must be able to book a flight within a reasonable time
• D.If a user books a flight that costs more than £2,000, the website must send a confirmation code to the user's mobile phone; the reservation must not be accepted before the user has entered the correct confirmation code on the website
• E.Gamma Airlines website must be at least as efficient as the websites of the two most important competitors, Alpha Airlines and Beta Airlines
• F.Users must be able to select the payment methods they used for previous reservations

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Which one of the following statements best describes the purpose of a focus group?

• A.To gather focused information from a group of users in a usability test session
• B.To gather contextual information relating to user needs without interfering with users' work
• C.To collect contextual information relating to user needs by talking to users with particular focus on a user group
• D.To gather ideas for personas and scenarios
• E.To discuss a set of questions on specific topics
• F.To evaluate an interactive system

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Fill in the blanks:
The primary purpose of a prototype is to serve as the basis for a________ often a__________.

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What is the information architecture?

• A.A sequence of visual frames illustrating the interplay between a user and an envisioned interactive system.
• B.A representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.
• C.A narrative text description that describes an intended usage situation with the interactive system under development.
• D.The logical organisation of the units of displayed information that comprise the user interface
• E.The information architecture is the naming and structuring of the information that is accessible to users
• F.A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

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Your team is ready to launch a new car rental website. Because of time constraints you have not had time to conduct usability tests of the website during its design. Your manager now asks you to conduct a usability test.
Your team members are sceptical towards usability.
If we assume that there are no major budget constraints, which one of the following actions would be most beneficial for the project?

• A.Conduct a usability test with 20 representative users. Invite team members to observe test sessions
• B.Conduct a usability test with 5 representative users. Correct any usability problems before conducting a further usability test with 5 different representative users. Invite team members to observe test sessions
• C.Conduct a focus group with 10 representative users where the new website is presented and discussed.
  Invite team members to observe the focus group
• D.Conduct a focus group with 4 representative users, where the new website is presented and discussed.
  Invite team members to observe the focus group
• E.Ask each of your team members to carry out a number of representative tasks on the website so they can "feel the users' pain"
• F.Conduct a heuristic evaluation of the website

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