Northern Trail Outfitter has created a Complaints custom object related to Accounts. Due to the sensitive nature of these records, the object's visibility has been set to Private. A dedicated subnet of support users who will work on these items has been added to a Complaints Specialist public group. Only users within the Complaints Specialist public group should be able to view and edit any Compliant record.
Which two options should a consultant recommend to meet the requirements? Choose 2 answers

• A.Use Apex managed sharing to grant record access to users In the Complaints Specialist public group and restrict manager visibility.
• B.Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints object.
• C.Create a catena-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
• D.Set the Complaint object's default visibility to allow only the users in the Complaints Specialist group to access the records.

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Cloud Kicks has an integration between the data warehouse and Salesforce. The VP of operations wants to synchronize customer data between the systems.
What should the consultant recommend to ensure data integrity?

• A.Set up an External ID field on the Account object with Read only on the field security settings for all profiles except the admin profile.

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Sometimes, sales reps need to create contacts without accounts based on business processes.
What should the consultant take into consideration about these contacts?

• A.Contacts without accounts are private and only the owner and admin can view them.
• B.Contacts without accounts need to be shared through sharing rules
• C.Contacts without accounts are shared through the Role Hierarchy.
• D.Contacts without accounts need to be manually shared.

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The VP of Sales at Universal Containers requested that "Verbal Agreement" is added as a new opportunity stage. The administrator added this new picklist value to the stage field, but found that the new value was not available to users.
What should the administrator do?

• A.Add the new value to the appropriate record type.
• B.Ensure the limit of 10 stage values was not exceeded.
• C.Ensure the new value was marked as active.
• D.Add the new value to the appropriate sales process.

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The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities and easily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection.
Which two steps should the consultant recommend?
Choose 2 answers

• A.Enable caching and Offline Edit.
• B.Download the Salesforce mobile app.
• C.Enable Mobile SDK.
• D.Enable Salesforce Inbox.

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