A consultant has successfully deployed Sales Cloud at Cloud Kicks.
What is the final step in completing an engagement?

• A.Deploy solution
• B.Perform testing
• C.Hand over documentation
• D.Measure adoption

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Northern Trail Outfitters wants to link contacts with more than one account.
What solution should be recommended if a contact is an employee in one account, and on the boards of three additional accounts?

• A.Clone the contact record and add it to the second account.
• B.Associate the contact to other accounts using a custom lookup field.
• C.Add the contact to the partners related list on the second account.
• D.Enable contacts to multiple accounts feature.

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The Sales Cloud implementation at Cloud Kicks (CK) is now live.
End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.
What should the consultant do?

• A.Suggest that CK purchase a support agreement.
• B.Recommend that the admin attend Salesforce instructor-led training.
• C.Conduct a knowledge transfer with the admin.

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The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.
What should the consultant recommend to resolve the issue?

• A.Change the criteria for the standard Lead Matching Rule.
• B.Confirm the standard Lead Matching Rule is deactivated.
• C.Confirm the custom Lead Matching Rule is activated.

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Cloud Kicks has a private sharing model on Accounts. Account Executives need to ensure that Business Development Users can qualify marketing Opportunities on their accounts. There can be different Business Development Users for a given opportunity. Sales Management needs to be able to report on which Business Development Users are assigned to opportunities. What should the Consultant recommend to the Account Executives?

• A.Add Business Development Users as Opportunity Team members with a role that grants read/write access
• B.Add Business Development Users as Account Team members with a role that grants Modify All access.
• C.Share Accounts with Business Development Users
• D.Share Opportunities with Business Development Users by granting read access to Opportunities in their portfolio

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