Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers

• A.Embodying
• B.Shadowing
• C.Interviewing
• D.Role Playing
• E.Leading Workshops

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Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

• A.Close Rate
• B.Renewal Rate
• C.Forecast Accuracy
• D.Activity Tracking

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Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics ( e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? Choose two answers.

• A.Define a workflow rule and email task that is triggered when key fields are updated to new values.
• B.Configure the individual Salesforce for Outlook email settings to control notification frequency.
• C.Create a report filtering for the desired criteria and individuals subscribe to the report.
• D.Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.

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Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view.
Which solution should the consultant recommend to meet the requirement?

• A.Use Deal Insets to Pipeline Inspection.
• B.Create a screen flow.
• C.Create a Lightning Web Component.

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A consultant for Cloud Kicks is migrating data from an on-premises system to Salesforce. The consultant has imported Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW.
What is causing these records to fail?

• A.Updates to child records that have the same parent records are being processed simultaneously.
• B.Contact records should be imported in the same batch as Account records.
• C.An Apex trigger on the Account object is firing on insert and causing the Contact import to fall.

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