A consultant needs to migrate data in Sales Cloud and is considering using Data Loader.
What are two capabilities of this migration tool? (Choose two.)

• A.Extract organization and configuration data
• B.Export field history data
• C.Run one-time or scheduled data loads
• D.Prevent importing duplicate records

Comment: *

Name: *

Email: *

Verification: *

Cloud Kicks' marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that Cloud Kicks' email templates are retained. Which two solutions should a Consultant recommend for a successful migration? Choose 2 answers

• A.Import email templates the Data Loader
• B.Create an email template change set or use the Lightning Platform.
• C.Enable Email Import and use the import Wizard
• D.Enable Email to Salesforce before sending email templates to Salesforce
• E.Manually recreate the email and mail merge templates in Salesforce.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers would like to reduce the clicks a Customer Support Agents uses when working on a case.
This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

• A.Chatter
• B.Macros
• C.Quick Text
• D.Omni-Channel
• E.Publisher Actions

Comment: *

Name: *

Email: *

Verification: *

Universal Containers is devising a separate sales methodology to upsell service contracts to its existing
customer base. The company would like to track and report on these deals separately from other deals. What
should a consultant recommend to meet this requirement?

• A.Create a customer filed on opportunity to flag and report on these deals.
• B.Create separate page layout and report to flag and report on these deals
• C.Create an opportunity record type and sales process for reporting on these deals
• D.Add upsell as a stage and create a summary report by opportunity stage

Comment: *

Name: *

Email: *

Verification: *

Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account's contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?

• A.Create a lookup object to the contract record
• B.Use the standard Asset relationship
• C.Create a lookup to a custom object for the installed product
• D.Use the standard Opportunity relationship

Comment: *

Name: *

Email: *

Verification: *