Cloud Kicks has configured Account Teams and is ready to go live in Production.
How should the consultant migrate Account Team configuration to Production?

• A.import with Data Loader.
• B.Push with Workbench.
• C.Deploy with Change Sets.
• D.Create manually.

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A client's Support Call Center has seen an increase in call volume on a new product line. The agents are
having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?

• A.Configure IVR routing to bypass Tier 1 for the product line.
• B.Configure Omni-channel to assign cases directly to Tier 2.
• C.Create a dashboard to track and manage call volumes by type.
• D.Create Knowledge Articles and publish internally and publicly.

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The sales management team at Universal Containers wants to monitor the progress of high-value sales deals
and enable collaboration with cross-functional teams to help remove any obstacles. Which feature should a
consultant recommend to meet these requirements? Choose 2 answers:

• A.Allow Chatter feed tracking on opportunities.
• B.Enable Chatter feed on similar opportunities.
• C.Enable Big Deal Alerts.
• D.Use opportunity update reminders.

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The Cloud Kicks sales team can create leads for both business and individual customers. Person accounts have been enabled in its Salesforce org.
How can the consultant ensure that Leads are converted into either a business account or a person account where appropriate?

• A.Check the person account checkbox on the lead.
• B.Populate the Company field with "Person'',
• C.Leave the Company field blank.
• D.Create separate record types for business account leads and person account leads.

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Cloud Kicks just deployed Sales Cloud globally and wants to make sure that all of its users are using Salesforce. How should the consultant determine if all regions are using Salesforce?

• A.Ask each regional sales manager to run the standard User Adoption report.
• B.Assign all users to a region, build a report using user login history, and filter on region.
• C.Create an Opportunity report per region, filtering by User.
• D.Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.

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