Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account.
Which approach should a consultant recommend allowing the support agent to edit the Account, while still enforcing the Public Read Only OWD?

• A.The customer success manager should change the owner of the Account to the support agent.
• B.The support agent should contact the customer success manager to update the Account.
• C.The support agent should add themselves to the customer's Account team to grant Edit permissions.
• D.The customer success manager should include the support agent on the default Account team with Edit permissions.

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Cloud Kicks has completed the discovery stage, and leadership has aligned on the project's business goals.
What should the consultant formalize with stakeholders before moving to the next project stage?

• A.Develop wireframes to visualize the product end state.
• B.Onboard team members to start development of the solution.
• C.Define key metrics to identify how success will be measured.
• D.Create user stories to present for prioritization.

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Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly installments beginning in the month the products are sold. The admin needs to configure Sales Good to accommodate the new pricing term and to help the finance department forecast easily.
What should the consultant recommend to meet the requirement?

• A.Set the default quantities to 12, 24, and 36 in a new Price Book for installment sales.
• B.Add a custom field to the Quotes object to capture the number of installments,
• C.Create a Process Builder to create an Order for each installment payment.
• D.Use Revenue Schedules to capture installment payment plan details for each Product.

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In the Discovery phase of a Sales Cloud implementation, what are three effective ways a consultant can determine the design of the system? Choose 3 answers

• A.Establish performance benchmarks.
• B.Host a focus group.
• C.Schedule training.
• D.Administrator a survey.
• E.Observer end users.

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The enterprise architect for cloud Kicks wants to understand how objects in sales cloud are connected to one another.
Which two approaches should a consultant use to help the architect?
Choose 2 answers

• A.Use Schema Builder to show a visual of related objects.
• B.Review the Object Manager tab in Setup with the customer.
• C.Explain the types of object relationships in Salesforce
• D.Obtain an export of object data from the current system.

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