Universal Containers has implemented Salesforce for all of its sales associates. All Sales associates are required to select the win or loss status every dosed Opportunity. Managers like to measure the win ratio for all of the sales associates.
How should a consultant meet the requirement?

• A.Create a custom formula held on Opportunity to capture the win ratio for Opportunities.
• B.Build a custom report on Opportunity with custom summary formulas to show win/loss ratio.
• C.Ensure that all managers have access to the standard Win/Loss report.
• D.Build a custom lightning component to show the win ratio based on won Opportunities.

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Cloud Kicks uses .pdf documents in Sales Cloud to help the sales team learn about new products. Which feature should a consultant recommend to store these documents?

• A.Files sync
• B.Salesforce Files
• C.Salesforce Knowledge
• D.Document lists

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Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information. CK wants to view those orders as a related list on the account record in real time.
Which best practice should the consultant recommend?

• A.Create external object product onto" information in Salesforce, run a nightly batch to get details from ERP, and add the external object as a related fist on the Account.
• B.Create a Lightning component, and get the real-time product order information from ERP using REST integration.
• C.Implement Salesforce-to-Salesforce to get real-time product order information, and add it as a related list on the Account.
• D.Implement Salesforce Connect and an external object to get real-time product order information, and add the external object as a related fist on the Account.

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Cloud Kicks has just deployed an of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed.
What is the best practice a consultant should recommend to the admin?

• A.Build m a test release environment and test changes in Production.
• B.Build m a test release environment and test changes in a test release environment.
• C.Build in a Developer Sandbox and test changes in Production.
• D.Build in a Developer Sandbox and test changes in a test release environment.

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Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers

• A.Interviewing
• B.Embodying
• C.Shadowing
• D.Role Playing
• E.Leading Workshops

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