Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A.Online Maintenance
• B.Workflow With Action Account Creation
• C.Data Workbench
• D.Mass Change Account Data

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What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

• A.You will need to cleanse the legacy data.
• B.You will need to create an initial file based on predefined fields.
• C.Data can be loaded or changed only once.
• D.The migration execution requires an approval from SAP Cloud Support.

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What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.

• A.No additional authorization concept is required
• B.Offline access is available
• C.No security issues with mashup outside of corporate network
• D.Real-time data access
• E.Existing reports can be reused

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What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.

• A.Controlling responsibility
• B.Determining service level assignments
• C.Controlling validity of the service catalog
• D.Determining fine-tuning settings
• E.Reporting

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Which of the following options are possible for permissions?

• A.You can decide, per view, if the access rights should override any restrictions you have defined or not.
• B.Unrestricted access rights override any restrictions you have defined.
• C.If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
• D.Restricted access rights override any unrestricted access you have defined.

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