Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.