To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.

• A.Territory
• B.Installed base
• C.Appointment
• D.Maintenance plan

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Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

• A.Ticket type
• B.Notification type
• C.Channel direction
• D.Channel type
• E.Mashup service

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Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

• A.Define a multi-step approval process.
• B.Select the relevant scoping item.
• C.Execute an action for grouping tickets.
• D.Use the Subticket tabstrip to add a ticket.
• E.Maintain the ticket hierarchy.

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Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.

• A.Data source ID
• B.Name
• C.Web service URL
• D.Description
• E.Usage

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Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

• A.Territory
• B.Skills
• C.Measurement and reading
• D.Service organization

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