Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

• A.Contracts
• B.Customer
• C.Service request
• D.Maintenance plan

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Which of the following applies to time recording? Note: There are 3 correct Answers to this question.

• A.You can activate Microsoft Outlook integration for time recording.
• B.Time recording can be done online or in offline mode.
• C.Automatic time recording can be done by clicking "Start recording" and "Stop recording".
• D.Code list restrictions are not possible for the Time Type field.
• E.Time sheets can be submitted for approval.

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What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

• A.Setup a knowledge base for service contracts
• B.Configure a service catalogue
• C.Integrate MindTouch
• D.Activate scoping item "Create Service Requests from Incoming E-Mail"

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Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.

• A.Sales Contact
• B.Service Contract Management
• C.Service Notification
• D.Registered Products and Installed Bases

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What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.

• A.Configure process steps and define work distribution.
• B.Set validity from and to dates.
• C.Copy an existing approval process and modify the details.
• D.Configure a resource scheduler.
• E.Create a new registered product.

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