Which business function in the account master will block the release of quotes to SAP S/4HANA?

• A.Prospect
• B.Delivery block
• C.Credit limit check
• D.Sales support block

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Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

• A.Create an incident.
• B.Send an e-mail to SAP Cloud Support.
• C.Document an influencer story.
• D.Report a ticket.

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Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A.Warranty category
• B.Cause category
• C.Maintenance category
• D.Service category
• E.Incident category

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Which tool do you use to determine a service ticket processing team, based on conditions?

• A.Ticket routing rule
• B.Data Workbench
• C.Delegation rules
• D.SLA determination

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Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A.Tickets
• B.Activities
• C.Contracts
• D.External pricing

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