Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A.Ticket
• B.Visit
• C.Contract
• D.Maintenance plan

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Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

• A.Set the access rights to display.
• B.Set the access rights to edit.
• C.Set the read and write access to restricted.
• D.Set the read access to restricted.
• E.Set the write access to restricted.

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Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

• A.Time sheets can be submitted for approval.
• B.Time recording can be done online or in offline mode.
• C.You can activate the Microsoft Outlook integration for time recording.
• D.Automatic time recording can be done by clicking "Start recording" and "Stop recording".
• E.Code list restrictions are not possible for the Time Type field.

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Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

• A.Ticket ID
• B.Priority
• C.Service Category
• D.Installed Base
• E.Ticket Type

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Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.

• A.Service contract
• B.Working calendar
• C.Operating hours
• D.Maintenance plan

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