Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

• A.Map the data fields with the offered data fields in the migration template.
• B.Schedule an MORO Job.
• C.Save the file in XML
• D.Download the migration template.

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Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.

• A.Installed base
• B.Customer
• C.Product
• D.Contract

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Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

• A.The installed base is in status "In Preparation" and needs to be activated.
• B.You need to update the skills in the service ticket and the installed base.
• C.The address of the installed base does not match the account.
• D.You need to be maintained as the contact for the installed base.

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You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

• A.The question related to SLAs must be activated in project scoping.
• B.The system background job for SLA determination runs every 30 minutes and has not been executed yet.
• C.A workflow rule has to be scheduled to trigger the determination.
• D.The determination rules have been configured, but not activated.

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Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A.You can change the status of multiple sub-tickets from the main ticket.
• B.Creating a ticket on the main account automatically creates tickets on the sub-accounts.
• C.Opening the main ticket allows you to see all of the connected sub-tickets.
• D.Changing the customer in the main ticket updates the customers in the related sub-tickets.

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