Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

• A.Internal mashups
• B.HTML mashups
• C.URL mashups
• D.ASAP mashups

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Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

• A.Address mismatches must be corrected first.
• B.A service contract is active.
• C.At least one service object needs to be assigned.
• D.A customer needs to be assigned.

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Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Data Workbench
• B.Online Maintenance
• C.Workflow With Action Account Creation
• D.Mass Change Account Data

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What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

• A.Create knowledge base articles in SAP Service Cloud.
• B.Choose the correct SAP Jam group in the knowledge base configuration settings.
• C.Configure the relevant question in scoping.
• D.Integrate with MindTouch.

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Which feature allows the scheduling of automatic ticket creation?

• A.Service plans
• B.Realignment run
• C.Registered products
• D.Maintenance plans

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