Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.

• A.Maintenance plan
• B.Transaction
• C.Contracts
• D.Customer

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Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

• A.Priority
• B.Document types
• C.Service category
• D.Maintenance plan

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Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

• A.Do you want to support e-mail channels for corporate accounts?
• B.Do you want to download an add-in for Microsoft Outlook?
• C.Do you want to enable agents to respond to tickets using an external e-mail client?
• D.Do you want to enable internal memos for tickets?

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