Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A.Setup deals
• B.Maintenance plan
• C.Scoping attribute set
• D.Maintenance measurement and readings

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Which key user tool allows you to change field properties on the SAP Service Cloud UI?

• A.Mashup
• B.Workflow rules
• C.Code list restriction
• D.Adaptation

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Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

• A.Territories
• B.Social media profiles
• C.Products
• D.Accounts

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Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

• A.Activity list
• B.Workflow rule
• C.Visit planner
• D.Activity planner

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What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

• A.Broadcast
• B.Knowledge Base fine -tuning activity
• C.Feed
• D.Solution finder

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