Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.

• A.Cause category
• B.Warranty category
• C.Incident category
• D.Maintenance category
• E.Process category

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Which key user features allow you to change field properties on the SAP Service Cloud Ul?

• A.Mashup
• B.Code list restriction
• C.Workflow rules
• D.Adaptation

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A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?

• A.Consider maintenance plan condition
• B.Consider delay
• C.Consider contract status
• D.Consider ticket resolved on date

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Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

• A.Activate Scoping Item Determination for Territory Owner in Transaction
• B.Configure Work Distribution Rules for Employees
• C.Usage of Delegates
• D.Assign Restriction Rules

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Which of the following options are possible for permissions?

• A.Restricted access rights override any unrestricted access you have defined.
• B.If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
• C.You can decide, per view, if the access rights should override any restrictions you have defined or not.
• D.Unrestricted access rights override any restrictions you have defined.

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