Match this tip with its design consideration. "Users should not do things more than once because it takes time
and may create dirty data"

• A.Record types and page layouts
• B.Workflow rules and approvals
• C.Reduced clicks
• D.Search
• E.Minimized redundant data entry
• F.Tab and field naming

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Universal containers recently completed the implementation of a new sales cloud solution. The stakeholder
committee believes that the user adoption is best measured by the number of daily logins. What other
measures of sales uses adoption should be considered? Choose 2 answers

• A.Overall effectiveness of mass email campaigns
• B.Number of reports exported to excel for analysis
• C.Completeness of records entered into the new system
• D.Number of neglected opportunities over time by role

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Cloud Kicks wants to be able to forecast revenue on a quarterly basis.
Which date field should the Consultant recommend to ensure accurate forecasting?

• A.The created date on the Opportunity
• B.The converted date on the Lead
• C.The last modified date on the Opportunity
• D.The close date on the Opportunity

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A client's Support Call Center has seen an increase in call volume on a new product line. The agents are
having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?

• A.Create Knowledge Articles and publish internally and publicly.
• B.Configure Omni-channel to assign cases directly to Tier 2.
• C.Configure IVR routing to bypass Tier 1 for the product line.
• D.Create a dashboard to track and manage call volumes by type.

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Which of the following statements are true about the Opportunity field, "Stage"? (Select all that apply)

• A.There are 10 default stage values, based on a commonly used sales methodology.
• B.There are other sales methodologies that can be downloaded from the App Exchange and used within Salesforce
• C.The list of default stage values cannot be edited or added.

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