A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness?
Choose 2 answers

• A.Knowledge articlescreated by call center agents.
• B.Number of knowledge articles in each data category.
• C.Knowledge search query with no results.
• D.Knowledge articles with the lowest rating.

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The operations manager wants to synchronize the customer list from the back office systems with Salesforce. What should the consultant recommend to ensure data integrity?

• A.Create an Apex trigger to exchange data between the Salesforce instance and the back office system.
• B.Create an External ID field on the Account object
• C.Create a webservice connection between the Salesforce instance and the back office system.
• D.Create a unique ID field on the Opportunity object.

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Which two actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? (Choose two.)

• A.Create scheduled dashboard to be sent weekly to all stakeholders.
• B.Acquire the client stakeholder's key performance indicators.
• C.Ensure the project key performance indicators are profitable.
• D.Establish a stakeholder committee and meeting schedule.

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UC determines that opportunities are taking longer to close than in the past. Which action should the management take to determine the reason behind the additional time to close? Choose 3 answers

• A.Build a dashboard to display opportunity stage duration
• B.Examine user logins rates & activity on open opportunity records
• C.Evaluate whether lead conversion rates have decreased over the time
• D.Review the budget allocated to marketing campaigns
• E.Evaluate whether the complexity of deals have changed over the time

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Which of the following stage should be matched with the Forecast Category "Pipeline"?

• A.Closed and Lost
• B.Early pipeline stages
• C.Late pipeline stages
• D.Mid pipeline
• E.Closed and Won

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