UC processes its orders through a separate system from Salesforce but would like to integrate the order history data into Salesforce. This would give sales representatives a view of all past orders by account. Which solution should a consultant recommend?

• A.Create an order history object with a relationship to accounts.
• B.Configure the opportunity history object to hold order history data.
• C.Configure the quote object to hold the order history data.
• D.Create a closed opportunity record type for each order history record.

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CORRECT TEXT
Can you delete a content file that is associated with a content delivery?

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Match this tip with its design consideration. "Use alerts sparingly"

• A.Minimized redundant data entry
• B.Tab and field naming
• C.Workflow rules and approvals
• D.Reduced clicks
• E.Search
• F.Record types and page layouts

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Used Books R Us sells books at its local store, online via its website, online via Amazon, and through a larger,
well-known book company called We Sell Books. Which Sales strategy does this company user?

• A.Direct sales
• B.A hybrid of direct sales and sales channel
• C.Sales channel

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A company receives support requests through a variety of email addresses and web forms for different parts of
the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate
representatives?

• A.Case Assignment Rules, Queues, Public Groups, Omni-Channel
• B.Escalation Rules, Queues, Public Groups, Live Agent
• C.Escalation Rules, Queues, Chatter Groups, Omni-Channel
• D.Case Assignment Rules, Queues, Chatter Groups, Live Agent

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