Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application. What should a consultant recommend?

• A.Run a Report on Users never Logged In.
• B.Use the Lightning Usage app.
• C.Run a Mobile Login report.
• D.Track logins in a spreadsheet.

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How would you enforce a lead to enter their phone number via web-to-lead?

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Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent
chats from customers. However, it is important that contact center managers monitor the chat sessions to
ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?

• A.Add the Live Agent Component to the Utility bar.
• B.Configure Omni-Channel Supervisor tab and 3rd party access.
• C.Configure Live Agent Supervisor tab and Whisper Messages.
• D.Configure the SOS snap-in for the Lightning Service Console.

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Sales Management at Cloud Kicks has noticied that the Quote amount on Opportunities does not match the Opportunity amount. Which two actions should the Consultant recommend to resolve this issue? Choose 2 answers

• A.Add the Syncing checkbox to the Quotes related list.
• B.Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record.
• C.Add a global action to sync the Quote with the Opportunity.
• D.Build a formula field on Opportunity to roll up Total Value from the Quote Record.
• E.Add a Sync button to the Page Layout.

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Where are Dated Exchange rates not used?

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