Assuming a private sharing model for opportunities, what would yourecommend to make it easier to work with sales operations and marketing when trying to close a deal at UP?
(Select the best 2)

• A.Create private groups for specific opportunities
• B.Enable feed tracking on opportunities
• C.Createsales teams for specific opportunities
• D.Create account teams for specific accounts

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What are the key data management challenges? (Select all that apply)

• A.Users must be able to find and trust data in the system
• B.Data must not be available to certain roles
• C.The system must enable easy and correct entry of data
• D.The system must keep the data clean for future use
• E.Users must not use the same data too often to avoid contamination

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Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

• A.Enable article customization for open cases.
• B.Enable article submission during case close.
• C.Create an email template to send articles as PDF attachments.
• D.Enable suggested articles on new cases.
• E.Enable agents to create their own personal articles.

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Northern Trail Outfitters is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its email templates are retained.
What should be recommended for a successful migration?

• A.Create an email template change set or use the Lightning Platform.
• B.Manually recreate the email and mail merge templates in Salesforce.
• C.Enable Email to Salesforce before sending email templates to Salesforce.
• D.Enable Email-to-Case and use the Import Wizard.

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Universal Containers needs to customize Salesforce to improve its Support Agents experience so they can work more efficiently. Which feature requires Service Console?

• A.Unique page layouts for each Case Record type
• B.Open multiple case records as tabs and sub tabs
• C.Utility Bar
• D.Access to Knowledge Articles

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