What are some use cases for using Sites?

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The sales representatives at Universal Containers have been experiencing the following Challenges with sales
data within their Salesforce application. It has been difficult to effectively reach contacts. There are many
duplicate contacts. They are unable to segment account data. What should a consultant recommend to remedy
all of these challenges?

• A.Export contacts and accounts from Data.com and upload using data loader.
• B.Utilize data loader to export data and flag duplicate records.
• C.Utilize Data.com to flag duplicates and update existing data.

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CORRECT TEXT
What happens when you enable territory management?

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Universal Containers has two different groups who use accounts. The sales group needs to populate 15 fields and view the fields on the account record. The support group does NOT need to view the 15 fields on the account record but must be able to run reports on them. Which solution will satisfy this requirement?

• A.Create a custom object for the 15 fields with a master-detail relationship
• B.Create separate record types for the sales and support groups.
• C.Create separate page layouts for the sales and support groups.
• D.Hide the fields through field-level security from the support group.

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A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs. Choose 3 answer

• A.All Open Cases by Priority
• B.Case resolution time
• C.All Cases by Customer
• D.All Cases closed Month-to-date
• E.All Open Cases by Channel

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