UC shares specific accounts with its partners and is considering the use of Salesforce to Salesforce to increase visibility and collaboration for deals managed through its partner channel. The company's key partners also currently use Salesforce. What should be considered for this implementation? Choose 2 answers

• A.Universal Containers can report on shared opportunities managed by partners.
• B.Partners will be able to see all Chatter feeds on shared opportunities.
• C.Partners can create and share opportunities associated to shared accounts.
• D.Partners can see all opportunities created by Universal Containers on shared accounts.

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Universal Containers wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. Linkedln or Twitter) to add the information currently gathered for accounts, contacts and leads. Which solution should a consultant recommend to meet this requirement?

• A.Enable the salesforce to Social network API connection to sync records.
• B.Define the social network fields and enabled then for account, contacts and leads.
• C.Enable social Accounts and Contacts to link records to social profiles.
• D.Create custom fields that hold URL links to the social profile of accounts, contacts and leads.

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Why are profiles important when managing security of records? (Select all that apply)

• A.Profiles manage data visibility based on where users are placed
• B.When custom applications are installed or created, you can manage access at the profile level. C.
  Profiles define a user's permission to perform different functions within Salesforce.
• C.Profiles allow users Read permission only. To allow Create, Edit, or Delete permissions, an admin must change the default setting.

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Sales representatives at Universal Containers log activities on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?

• A.Activities report on accounts the manager owns
• B.Activates report on accounts and opportunities the manager owns
• C.Activities report on accounts and contacts the manager owns
• D.Activities report on accounts, contacts, and opportunities the manager owns

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Which system would a contact center integrate with in order to provide field service agents with information
needed to provide service at customer sites?

• A.Marketing
• B.Telephony
• C.Order Fulfillment
• D.Enterprise Resource Planning (ERP)

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