A Cloud Kicks sales team based in the U.S. wants to grow market share in Australi a. The company has multicurrency enabled and has added the Australian Dollar as an available currency.
How should the consultant allow the sales team to report on Australian deal values in U.S. Dollars (USO)?

• A.Use USD for Australian Opportunity currencies.
• B.Create a formula field to perform a currency calculation.
• C.Enable parenthetical currency conversion.
• D.Set each sales user's default currency to the Australian Dollar.

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Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts. The organization-wide default for Accounts is Private.
Which two factors should the consultant consider when updating the sales territories and Account owners?
Choose 2 answers

• A.The data update will cause sharing recalculations and should be completed during off-peak hours.
• B.The team can defer sharing calculations to decrease the risk of lock errors during the data update.
• C.The Salesforce Platform can update up to 200 accounts at a time.
• D.The organization-wide default should be set to Public before the update can be performed.

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Universal Containers acquires sales leads each year through trade show attendance by its sales and marketing employees. Occasionally, duplicate leads are generated when the marketing team imports leads that already exist in the system. What should a consultant recommend to prevent duplicate leads in the system?

• A.Upload leads and click "Find Duplicates" button for each lead record to identify potential duplicate lead
• B.Upload leads using Lead Import wizard and select the appropriate field to match duplicates against existing records
• C.Upload leads using Data Loader and enable "Find Duplicate" setting to prevent duplicates
• D.Upload leads to Data.com to remove duplicates and select the option to have them automatically imported

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Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

• A.Disable the Interactive Voice Response (IVR) system.
• B.Route cases toagents in an alternate center.
• C.Monitor service level agreements (SLAs) and notify customers.
• D.Update the case status field values.
• E.Deliver training on case handling for contingent staff.

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Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.
Which two Salesforce features should a consultant recommend to meet this requirement Choose 2 answers

• A.Enable Negative Quantity for Order Products.
• B.Enable Orders without Price Books.
• C.Enable Zero Quantity Orders.
• D.Enable Reduction Orders.

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