Sales representatives at Northern Trail Outfitters (NTO) need to collaborate with customers on sales deals to gather requirements, analyse solutions, and deliver proposals. NTO wants to ensure that customers are fully engaged throughout each stage in the sales process. What solution should a consultant recommend to facilitate collaboration with customers? Choose 2 answers.

• A.Share chatter files with customers
• B.Add customers to Salesforce as Chatter Free users
• C.Invite customers into private chatter groups.
• D.Allow customers to follow opportunities in chatter

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Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows:
A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customer to review activities.
Cases can only be closed after the customer review has been completed
Universal containers needs to determine whether the work orders and customers contacts should be stored as child cases or on a related custom object Which three aspects should the consultant consider to meet these requirements? Choose 3 answers

• A.Visibility and access to the work order records
• B.Case closure rules on the original case
• C.Account team relationship to the primary contact
• D.Work Order and customer contact escalation requirements
• E.Total number of account and contact records in the database

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Cloud Kicks (CK) uses a sales model where pre defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization wide default access set to Public Read/1 for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope responsibility. CK wants to allow reps to view any Account, but restrict editing to only reps who are responsible for those specific Accounts.
Which two steps should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?
Choose 2 answers

• A.Enable Account Teams to allow owners to grant Read/Write access.
• B.Change Account organization-wide defaults to Private.
• C.Create an Account sharing rule to grant Read/Write access to all Accounts.
• D.Change Account organization-wide defaults to Public/Read-Only.

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Universal Containers wants to implement a Knowledge management process with the following requirements:
It must contain four different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals.
It must provide the ability to filter Knowledge search results by a single product, multiple products, or all 56 products.
Any product-related content created by contact center agents must be approved by the contact center manager and the Knowledge manager before being published.
Product content should only be visible internally to contact center agents who handle that product.
How should a consultant recommend that Knowledge be configured? Choose 3 answers

• A.Define approval processes for each product.
• B.Define approval processes for each article type.
• C.Configure article types for each kind of content.
• D.Configure data category values for each product.
• E.Configure workflow rules for each data category.

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The enterprise architect for cloud Kicks wants to understand how objects in sales cloud are connected to one another.
Which two approaches should a consultant use to help the architect?
Choose 2 answers

• A.Use Schema Builder to show a visual of related objects
• B.Explain the types of object relationships in Salesforce.

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