Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deafs.
Which report should the consultant create to meet the requirement?

• A.Closed Won Opportunities by the sales team
• B.Closed Won Opportunities with Recommendations
• C.Closed Won Opportunities by Account
• D.Closed Won Opportunities with Activities

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Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?

• A.Develop an Apex trigger for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage
• B.Configure a workflow rule for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage
• C.Configure a workflow rule for rpeat accounts that sends a reminder task to the sales representative to create a new opportunity when it reaches closed/won stage
• D.Develop an Apex trigger to set an opportunity revenue schedule that automatically sets up a new opportunity for repeat accounts when it reaches closed/won stage

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What should you keep in mind when designing a solution to improve Sales Rep productivity? (Select all that apply)

• A.Information should be entered only once
• B.Including AppExchange mash-ups may slow down Sales Reps
• C.Finding information should only be a few clicks away
• D.Links may be confusing; use them sparingly

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Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits canbe expected from KCS adoption? Choose 3 answers

• A.Reduced support channels
• B.Reduced issue resolution time
• C.Increased call deflection
• D.Optimized use of resources
• E.Increased call routing accuracy

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Universal Containers forecasts and closes business monthly, and it needs to store the details of open opportunities weekly. The sales management team wants to analyze how the sales funnel is changing throughout the month.What should a consultant recommend to meet this requirement?

• A.Create a reporting snapshot to run daily and store the results in a custom object.
• B.Schedule a custom forecast report to run daily and store the results in a custom report folder.
• C.Create a reporting snapshot to run weekly and store the results in a custom object.
• D.Schedule a custom forecast report to run weekly and store the results in a custom report folder.

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