Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new
method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents
under 25 MB by the customer.
Which method should the Consultant suggest?

• A.On-Demand Email-to-Case
• B.Web-to-Case forms
• C.Standard Email-to-Case
• D.Omni-Channel routing

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How is access to data controlled through reports?

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Universal Containers uses a custom object named Insight, which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for analysts who conduct supporting research regarding an opportunity. Sales teams use Salesforce1 Mobile App and want to easily create new Insight records from their phones.What should a consultant recommend to meet this requirement?

• A.Create a publisher action.
• B.Create a custom object tab.
• C.Create a Visualforce page.
• D.Create a related list button.

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Universal Finance has two sales divisions. Sales Division As customers are individuals: Ind Sales Division B's
customers are businesses. Of Each division's sales representatives have their own user profiles, and person
accounts are enabled. Sales Division B's sales representatives should not be able to create person accounts;
they should only be able to create business accounts. What solution should a consultant recommended to meet
these requirements?

• A.Check the "disable person accounts" permission on the Division B sales representative user profile.
• B.Use Divisions to hide person accounts from the Division B sales representative user profile.
• C.Remove person account record types from the Division B sales representative user profile.
• D.Use field-level security to hide the "Is Person Account" Checkbox from the Division B sales
  representative '-' user profile.

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What are the two top considerations when designing a solution to improve Sales Rep productivity?

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