What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose 2 answers

• A.Ensure the project key performance indicators are profitable.
• B.Acquire the client stakeholders' key performance indicators.
• C.Create scheduled dashboard to be sent weekly to all stakeholders.
• D.Establish a stakeholder committee and meeting schedule.

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A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

• A.Plan, Prepare, Test, Execute, Validate
• B.Prepare, Plan, Validate, Execute,Test
• C.Plan, Prepare, Validate, Execute, Test
• D.Prepare, Plan, Test, Execute, Validate

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Universal Containers (UC) does business with a Contact associated with a specific Account with the Contact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts.
What should the consultant recommend?

• A.Create a new Contact record for the Contact related to the nonprofit Account
• B.Change the Contact record type to multi-account
• C.Select Allow users to relate a Contact to multiple Accounts in Account
• D.Create a new lookup field on the Contact record to associate the executive to the nonprofit.

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Cloud Kicks is considering using person Accounts to manage customers, while using business Accounts to manage companies.
What should the Consultant advise?

• A.Person Accounts can be disabled from Setup.
• B.Person Accounts cannot be related to Accounts in a hierarchy.
• C.Account hierarchy allows person Accounts.
• D.Person Accounts can only be child Accounts.

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Universal Containers agents often need to access the same cases, contacts, and orders multiple times per day.
What should a consultant recommend to meet this requirement?

• A.Create a custom list view for cases, contacts, and orders and pin them to the side bar
• B.Enable the "History" component within the Salesforce Console for Service
• C.Enable the "Access Recent Items" user permission on the user profiles
• D.Embed a "Recent Items" Visualforce component into the Salesforce Console for Service

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