Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calender applications. UC wants to report on these activities in Salesforce.
Which two actions should the consultant recommend?
Choose 2 answers

• A.Implement Inbox to sync Outlook or Gmail calender events.
• B.Log emails with records in Salesforce from Outlook or Gmail.

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During the Discovery phase of a project, which three steps should a consultant complete to prepare for a successful engagement? Choose 3 answers

• A.Create implementation plan.
• B.Set project milestones.
• C.Establish project goals.
• D.Define success metrics.
• E.Define sales processes.

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Which best describes the Salesforce Automation feature "Contact Roles" ?

• A.Makes sure we recognize those involved in the sales process.
• B.Allows to better automate the sales methodology.
• C.Ensures that we are tracking our progress towards the desired states.
• D.Determines the sales stages of an organization.
• E.Enforces the business process.
• F.Identifies key stakeholders from the buy side.

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A Consultant has created a custom formula field on Opportunity that multiplies the Opportunity Amount by the Account's Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?

• A.The Opportunity currency
• B.The Corporate currency
• C.The Account currency
• D.The User currency

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The Sales Director at Cloud Kicks mandated that implementing logic and automation to quality top leads is priority. Cloud Kicks fully leverages Sales Cloud and has significant data points captured on converted Leads and closed won Opportunities for the past four years.
Which two actions can the Consultant first take to ensure a best practices implementation?
Choose 2 answers

• A.Configure a qualification screen-based flow to assist Sales Reps in quickly determining which Leads are high priority.
• B.Begin with recommended base Lead Score of 100. After a predetermined amount of time, evaluate the results and adjust the Score accordingly.
• C.Begin with the recommended base Lead Grade of B-. After a predetermined amount of time, evaluate the result and adjust the Grade accordingly.
• D.Review converted Lead data with Sales and Marketing leaders to understand the interaction patterns that led to conversion.
• E.Work with subject matter experts to define the key attributes of te ideal customer for Cloud Kicks' products.

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