Universal Containers wants to integrate the sales cloud solution with accounting system. What standard
objects are likely to be used in the integration?

• A.Account, case and lead
• B.Account, contact and lead
• C.Account, lead and opportunity
• D.Account, contact and contract

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While designing a Contact Center, which two solutions can be used to enable to manage multiple cases at the same time? Choose 2 answers

• A.Live Agent
• B.Social Customer Service
• C.Interactive Voice Response
• D.Computer Telephone Integration

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The sales manager at Universal Containers wants to be informed when a lead created from the "Contact Us" form on the corporate website has not been followed up within 24 hour of being submitted. What salesforce feature should the consultant use to meet the requirement?

• A.Send an email using lead escalation rule
• B.Notify using chatter on Lead
• C.Notify using publisher action
• D.Send an email using time based workflow

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Universal containers recently completed the implementation of a new sales cloud solution. The stakeholder
committee believes that the user adoption is best measured by the number of daily logins. What other
measures of sales uses adoption should be considered? Choose 2 answers

• A.Completeness of records entered into the new system
• B.Number of reports exported to excel for analysis
• C.Number of neglected opportunities over time by role
• D.Overall effectiveness of mass email campaigns

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Cloud Kicks is expanding its operations to Europe. The company wants to enable able Advanced Currency Management to support both EUR and USD currencies, and show the total values of open opportunities on account records.
How should the consultant implement a solution to meet the requirement?

• A.Create a cross-object formula field on the Account.
• B.Use a custom summary formula field on the Opportunity.
• C.Install a third-party app from the AppExchange.
• D.Use a Roll-up Summary field from the Opportunity to the Account.

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