Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

• A.Use Process Builder for notifications and account teams to monitor cases.
• B.Use escalation rules for notifications and case teams to monitor cases.
• C.Use escalation rules for notifications and account teams to monitor cases.
• D.Use Process Builder for notifications and case teams to monitor cases.

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What are some best practices for managing lead data quality?

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Universal Containers collaborates with consulting partners on some of its opportunities. If a partner account is added to the partner's related list on a customer opportunity, what is the impact?

• A.The partner account owner is able to view all contacts for that customer account.
• B.The partner account is added to the partner's related list on the customer account.
• C.Contacts from the partner account are added to the contact roles related list on the opportunity.
• D.Contacts from the partner account are added to the opportunity team.

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CORRECT TEXT
Are there limits on the number of Chatter groups you can join?

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Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database.
What should a Consultant recommend to meet this requirement?

• A.Use a custom field named External ID and map this to the current record ID value.
• B.Use the standard External ID field and map this to the current record ID value.
• C.Use a custom External ID field and map this to the original record ID value
• D.Use the standard External ID field and map this to the original record ID value.

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