A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management.
What should the consultant utilize to present the information?

• A.Sales Architecture Map
• B.Business Process Map
• C.System Landscape Diagram
• D.Entity Relationship Diagram

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Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account.
Which approach should a consultant recommend allowing the support agent to edit the Account, while still enforcing the Public Read Only OWD?

• A.The support agent should add themselves to the customer's Account team to grant Edit permissions.
• B.The customer success manager should include the support agent on the default Account team with Edit permissions.
• C.The customer success manager should change the owner of the Account to the support agent.
• D.The support agent should contact the customer success manager to update the Account.

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Northern Trail Outfitters (WTO) wants to share revenue from opportunities with multiple reps. A consultant recommends using opportunity splits.
Which two prerequisites should be considered before splits are enabled?
Choose 2 answers

• A.Transfer opportunities owned by Inactive users to active users.
• B.Resolve any inactive currencies prior to enabling splits.
• C.Enable opportunity teams and add the opportunity owner as a team member.
• D.Add customized split types before enabling splits.

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The sales director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the Account already exists prior to creating a new Account. Which organization-wide default should the consultant recommend?

• A.Set Account and Opportunity to Public Read Only.
• B.Set Account and Opportunity to Private.
• C.Set Account to Public Read Only and use a criteria-based sharing rule on Opportunity.
• D.Set Account to Public Read Only, and Opportunity to Private.

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Cloud Kicks (CK) frequently works with contractors for marketing focus groups.
These contractors change companies often, and CK wants to retain its company history through Accounts.
What should the consultant recommend?

• A.Use a junction object to represent the previous companies
• B.Use Account Teams associated with the previous companies.
• C.Implement the Contacts to Multiple Accounts feature.
• D.Implement Person Accounts to represent the relationship.

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